ESG Improvements 2022

Customer Focus

  • New shop concept MIND.BODY.SOUL. introduced, catering for increasing demand in respect of sustainable, health related and well-being products
  • Sustainable Product Identification Initiative further expanded
  • Ongoing training of new staff for responsible retailing

Employee Experience

  • Second Diversity & Inclusion (D & I) Survey executed covering all countries
  • Comprehensive D & I training series launched for all employees
  • Coverage of internal online communication application now reaching 90 % of employees

Protecting Environment

  • Validation of emission reduction targets by SBTi achieved
  • 20 % of electric energy consumption substituted with renewable energy – equivalent of our total electricity consumption at our operations in Brazil, Greece, Switzerland and the UK
  • Setup of supplier and logistics provider engagement process initiated to reduce Scope 3 emissions

Trusted Partner

  • First TCFD Report (Task Force on Climate Related Financial Disclosure) covering the 2022 business year published in early 2023
  • Dufry Supplier Code of Conduct recertification further expanded. 52 % of Dufry´s overall procurement budget have now accepted or acknowledged the Supplier Code of Conduct (2021: 45 %)
  • ESG KPIs introduced in remuneration scheme of Global Executive Committee

Contact us

  • Global Customer Service

    If you have any queries regarding our products and services we would be happy to help you! We are able to communicate with you in English, Portuguese and Spanish.

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