Avolta operates close to 5,100 outlets across 70 countries and a large variety of channels.
Concession Partners
Avolta provides concession partners with an unrivaled selection of shopping, dining and hybrid concepts, allowing them to best leverage their commercial areas to create an enhanced sense of place and ultimately drive revenue growth.
Operating across travel retail, F&B and hybrid formats, Avolta develops the best-in-class concepts informed by deep customer insights and data. This expertise, combined with a diversified portfolio of specialized and hybrid oncepts, underpins the trust placed in Avolta by its concession partners.
Benefitting from a legacy of industry leadership
Avolta has long offered a comprehensive portfolio of compelling concepts, carefully tailored to the distinct needs of duty-free, duty-paid, and F&B environments serving both domestic and international travelers. To stay ahead of shifting preferences, we regularly gather insights through targeted surveys, in-store technology, social listening and our proprietary centralized data platforms.
Our global footprint and deep understanding of customer behavior are key competitive advantages driving both revenues and profitability. Avolta’s physical retail and F&B concepts are supported by a suite of digital platforms and online services, significantly expanding customer touchpoints throughout the travel journey. Combined with our
operational and regulatory expertise, and underpinned by robust sustainability management systems, we provide concession partners with a complete solution to operate their spaces efficiently, profitably, and responsibly.
Digitally advanced stores infused with local character
Avolta continues to advance the digitalization of its retail and dining environments. This enables the introduction of new traveler services, enhances engagement through dynamic in-store messaging that adapts language in real time to reflect the nationalities passing through at different times of day, and supports the rollout of location-specific formats with distinctive designs that reflect local culture and identity.
As part of Avolta’s global digital strategy and Destination 2027 vision, innovations such as One-Stop Mobile Order & Pay, integration of the Club Avolta app across all business lines, and AI-powered personalization tools are being rolled out across regions to enhance convenience and engagement. With over 16 million Club Avolta members and loyalty transactions occurring every 2 seconds, our digital ecosystem is becoming a key driver of customer satisfaction and commercial performance. For a more detailed description of our digital strategy read the full document here.
Avolta’s concepts are designed with a high degree of flexibility, allowing for tailored solutions that reflect a strong sense of place – an essential part of our approach and deliver measurable value for both our concession partners and Avolta.
Strategic partnerships that drive mutual growth
Over the many years we have been in the business, we advocated for the importance of close collaboration between concession partners and operators of retail and F&B formats to optimize customer satisfaction and sales and where legislation allows, we replicate this for arrivals duty-free.
Region growth
EMEA
In Europe, the Middle East, and Africa, Avolta expanded operations across both established hubs and high-growth markets. A landmark debut in Tunisia saw the company secure a contract to operate 15 duty-free stores across five airports, strengthening its North African presence. In Côte d’Ivoire, Avolta launched its first hybrid retail and F&B concept in Africa at Abidjan International Airport. In Western Europe, Avolta grew its footprint at Frankfurt Airport and introduced the iconic Eataly brand to Amsterdam Schiphol. The company also strengthened its cruise retail offering with a world-class retail experience aboard Norwegian Cruise Line’s new ship, Norwegian Aqua.
Asia-Pacific
In Asia-Pacific Avolta is set to enter Japan for the first time in 2026 through the award of a strategic contract at Kansai International Airport, one of the country’s busiest airports and a key gateway for global travelers, covering Osaka, Kyoto and Kobe. Another key milestone for APAC, is the contract win to operate inbound and outbound duty-free stores in Terminal 1 and the S1 Satellite Hall International Area at Shanghai Pudong International Airport. This places Avolta as the first international operator to enter mainland China’s airport duty-free segment in a generation.
The company’s forward-thinking approach was further demonstrated through its loyalty partnership with King Power in Thailand, launching the Club Avolta and Power Pass program marking an industry-first collaboration offering reciprocal loyalty benefits across both networks.
North America
In North America, Avolta secured a series of long-term, high-value contracts that support continued growth. At Hartsfield-Jackson Atlanta International, Avolta won two 10-year contracts, in California, the company secured a 12-year retail contract at San José International Airport and added 10 new dining locations at San Antonio International Airport. The company also secured additional contracts at JFK through a series of contract wins: an 11-year duty-free contract in Terminal 8, a seven-year retail contract and a 10-year dining revamp in Terminal 5, and a 15-year F&B win in Terminal 4. At Dallas Fort Worth International Airport, Avolta entered another 10-year agreement bringing local F&B and culture inside the terminal.
Latin America
In Latin America and the Caribbean, Avolta advanced its operations. A key win came in Chile, where the company was awarded the duty-free tender at Santiago de Chile International Airport. In Brazil at São Paulo/ Congonhas airport, Avolta opened its first food & beverage outlet in the region, as part of a new three-year agreement with Aena, also including duty-free and duty-paid stores. In Mexico, Avolta extended its retail contract with Grupo Aeroportuario Centro Norte, covering 15 retail stores and thus ensuring continued presence across four major airports in Mexico. These wins reflect the company’s ability to successfully operate across diverse markets.
Concession portfolio further expanded with 242 new outlets
Avolta’s growing concession portfolio demonstrates the scale, stability and long-term partnerships that enable consistent performance and shared value creation.
In 2025, Avolta increased its portfolio by opening and expanding 242 new retail shops and adding 108,112 m2 of retail space across all regions. At December 31, 2025, commercial retail space totaled 495,267 m2 – additionally Avolta manages a comprehensive number of commercial F&B spaces. Within our total concession portfolio, 26.0 % have a remaining lifetime of ten years or more, 24.1 % have between six and nine years, and another 30.7 % have three to five years. The final 19.3 % of our contracts have a remaining duration of one to two years. With 47.5 % of contracts having a remaining lifetime of over six years, our portfolio reflects stability. On average, Avolta renews existing contracts, representing between 10 % and 15 % of our sales, each year. The largest concession accounts for less than 4 % of sales, while the 10 biggest concessions represent less than 19 %, thus reducing cluster risk and exposure to impacts in any single market or operation.
Financial discipline to focus on investment returns
Avolta maintains strict financial discipline when evaluating new projects and opportunities. Projects are analyzed on a commercial and financial basis. Evaluations encompass various factors, including development potential, analysis of initial investment requirements, as well as the expected development of traveler numbers and profiles. Through a close evaluation of these criteria and our disciplined approach to returns, we ensure that our concession portfolio remains of the highest quality and that each concession offers attractive returns for the company. This methodology is applied to all project types, irrespective of whether we participate in a tender process, engage in direct negotiations with concession owners or perform acquisitions. As part of our Destination 2027 strategy, we have put active portfolio management at the core of our long-term strategy, following the principle of full profitability evaluation for each concession contract and, at the appropriate times, renegotiation or exit from any concession that does not match our concession-specific objectives. We continuously update and review our portfolio, including post-opening performances.
